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Customer Satisfaction Survey (CSS) for Clients
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Your Full Name
Your Organisation Name
Your Official Email ID
Your Mobile Number (Please ensure that is correctly entered)
Date (dd/mm/yyyy)
Business Type
IT
Non IT
Trainer & Learning Experience
How would you rate our trainer(s) in terms of knowledge and delivery?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
How would you rate the training facility/ Remote Infra (Labs) for the training?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
How would you rate the reference material/training material provided in trainings?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
How would you rate the Learning Management System (Lurningo) used in training delivery?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
Operational Experience
How was the responsiveness of the Operation team to requirements?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
How timely and effective was the co-ordination of Operation & Delivery Team?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
How was the Operation team in meeting timeline on communicated schedules?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
How was the reporting/documentation post training by Training Delivery Team?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
Invoicing
How was the billing process in terms of accuracy and timeliness?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
Any further suggestions
Overall Experience
How do you rate your overall experience of working with TeamLease?
(5)
Excellent
(4)
Very Good
(3)
Good
(2)
Fair
(1)
Poor
May we use your comments as testimonials in our sales and marketing material?
Yes
No
Any suggestions for improving the services.
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